Direct Deposit ACH

Use Case 1 - Elected Direct Deposit ACH

ACH Direct Deposit option was selected by recipient.

UNPAID

IN PROCESS

PAID

Check email was sent but no action has been taken by the recipient

Recipient elected to have funds deposited and entered their bank account information

Final status. The payment has been successfully sent to the recipient's bank account

Use Case 2 - Direct Deposit ACH

Recipient bank information was included at the time of payment creation.

IN PROCESS

MAILED

All necessary information has been included at the time of payment creation. Payment is pending deposit

Final status. The payment has been successfully sent to the recipient's bank account

Failed Status

Failed ACH payments will result in a notification to both the sender and recipient. In most cases ACH returns are caused by misentering or entering the wrong account information. Recipients will be able to submit a new credit destination. Once submitted the payment will reset to

IN PROCESS and attempt to credit again.

Void Process

Direct Deposit ACH payments can only be voided while IN PROCESS before settlement is run at 2pm and 5pm PST daily. For manual exceptions Checkbook can void payments.

Instant Pay (OCT)

Use Case 1 - Elected Instant Pay

Instant Pay option was selected by recipient.

UNPAID

IN PROCESS*

PAID

Check email was sent but no action has been taken by the recipient

Recipient elected to have funds deposited instantly and entered their debit card information

Final status. The payment has been successfully sent to the recipient's debit account

Use Case 2 - Direct Deposit Instant Pay

Recipient bank information was included at the time of payment creation.

IN PROCESS*

PAID

All necessary information has been included at the time of payment creation. Payment is pending deposit

Final status. The payment has been successfully sent to the recipient's debit account

*Instant payments are sent instantly and therefore may only be IN PROCESS for a few seconds

Failed Status

Failed Instant Payments will result in a notification to both the sender and recipient. In most cases OCT returns are caused by misentering or entering the wrong card information. Recipients will be able to submit a new credit destination. Once submitted the payment will reset to IN PROCESS and attempt to credit again.

Void Process

Due to the nature of Instant Payments, they can not be voided unless the status is UNPAID. For manual exceptions Checkbook can void Instant Payments.

Mailed Checks

Use Case 1 - Elected Mail

Mailed check option was selected by recipient

UNPAID

IN PROCESS

MAILED

Check email was sent but no action has been taken by the recipient

Mailed check option was selected by the recipient. The check has been added to the print queue and will be printed in the next batch to be mailed*

Final status. The check has been successfully printed and mailed

Use Case 2 - Direct Mail

Check was entered as a mailed check i.e. physical address was supplied at the time of check creation as opposed to an email address.

IN PROCESS

MAILED

Mailed check option was selected by the recipient. The check will now be printed in the next batch to be mailed*

Final status. The check has been successfully printed and mailed

*Checks are printed in a window from 12-2pm PST and mailed same day via USPS First Class Mail

Void Process

Mailed checks can not be voided from the checkbook dashboard. Payors wishing to void a mailed check must place a stop payment with their bank. For records and reconciliation purposes Checkbook can change the status to void.

Printed Checks

UNPAID

PRINTED

Check email was sent but no action has been taken by the recipient

Final status. The recipient selected to print the check and downloaded the print PDF. Print PDF’s can only be viewed 5 times before getting locked. Contact Checkbook to reset counter if necessary.

Void Process

Printed checks can not be voided from the checkbook dashboard. Payors wishing to void a printed check must place a stop payment with their bank. For records and reconciliation purposes Checkbook can change the status to VOID.

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