What to do when my Digital Check has FAILED?

The cause of a Failed Check is that the Recipient's bank information was provided incorrectly.

This means -

• Incorrect "Account Number"

• Incorrect "Routing Number"

• Incorrect "Account Type"

• Closed Account / Frozen Account

• Name Mismatch

When a check has failed, the Recipient needs to:

1. Update their Bank Account information

2. Reach out to Checkbook Support using the Live Chat feature on the bottom right-hand corner of the page.