What to do when my Digital Check has FAILED?

The cause of a Failed Check is that the Recipient's bank information was provided incorrectly.

This means -

• Incorrect "Account Number"
• Incorrect "Routing Number"
• Incorrect "Account Type"
• Closed Account / Frozen Account
• Name Mismatch

When a check has failed, the Recipient needs to:

1. Update their Bank Account information
2. Reach out to Checkbook Support using the Live Chat feature on the bottom right-hand corner of the page.